Frequently Asked Questions
Everything you need to know about our farm-fresh products and delivery.
Where are Beerenberg products made?
Every single one of our jams, sauces, and condiments is proudly made right here on our family farm in Hahndorf, South Australia.
Do you offer international shipping?
Currently, we ship our products across Australia. For international inquiries, please contact our customer service team to discuss specific regional availability.
Are your products suitable for vegans or vegetarians?
Most of our fruit preserves and sauces are suitable for vegans and vegetarians. Please check the individual product pages for specific ingredient lists and allergen information.
How long does shipping usually take?
Orders are typically processed within 1-2 business days. Shipping times vary by location, but most metropolitan orders arrive within 3-5 business days.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products for change of mind. However, if your order arrives damaged, please contact us within 48 hours for a replacement or refund.
Are your products gluten-free?
Many of our products are naturally gluten-free. We clearly label all allergens on our packaging and website to help you make the best choice for your dietary needs.