Returns & Exchanges
At Beerenberg Farm, we take immense pride in the quality of our jams, sauces, and condiments. If your order arrives damaged or fails to meet our premium quality standards, we are committed to making it right through a swift replacement or refund.
Contact Our Team
Notify our customer service department within 7 days of receiving your order by emailing your order number and details of the issue.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photographs of the product and the packaging to your email.
Verification Process
Our quality control team will review your claim within 2 business days to verify the issue against our batch production records.
Resolution Delivery
Once approved, we will immediately dispatch a replacement shipment at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing